Overview

Ashvord operates this store and website to provide you with a curated shopping experience (the "Services"). Ashvord is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal information we collect

We may collect the following categories of personal information depending on how you interact with the Services:

• Contact details — name, address, billing and shipping address, phone number, and email address
• Financial information — payment card details, transaction information, and payment confirmation
• Account information — username, password, preferences and settings
• Transaction information — items viewed, purchased, returned, or cancelled, and past transactions
• Communications — information included in messages you send us, including customer support inquiries
• Device information — device type, browser, IP address, and other unique identifiers
• Usage information — how and when you interact with or navigate the Services

How we collect personal information

• Directly from you — when you create an account, make a purchase, or contact us
• Automatically — through cookies and similar technologies when you use our website
• From service providers — when they collect or process information on our behalf
• From partners or third parties — as permitted by applicable law

How we use your personal information

• Provide the Services — process payments, fulfill orders, arrange shipping, manage returns and exchanges
• Marketing and advertising — send promotional communications and show relevant ads, including based on past purchases
• Security and fraud prevention — authenticate accounts, detect fraudulent or malicious activity
• Customer support — respond to inquiries and maintain our business relationship with you
• Legal compliance — comply with applicable law and respond to valid legal process

How we disclose personal information

We may disclose your personal information to:

• Shopify and service providers who perform services on our behalf (payment processing, shipping, data analytics, customer support)
• Business and marketing partners to provide advertising services
• Third parties when you direct or consent to such disclosure
• Our affiliates or within our corporate group
• Parties involved in a business transaction such as a merger, or as required by law

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties in countries other than where you reside.

To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise rights related to Shopify's processing at the Shopify Privacy Portal.

Cookies

We use cookies and similar tracking technologies on our website, including for analytics, advertising, and functionality purposes. This includes the Meta Pixel, which may track your activity on our site to enable targeted advertising on Meta platforms.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

Third-party websites

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's data

The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us at hello@ashvord.com to request deletion.

Security and retention

We take reasonable measures to protect your personal information, but no security system is impenetrable. We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights and choices

Depending on where you live, you may have the following rights:

• Right to access — request access to personal information we hold about you
• Right to delete — request deletion of your personal information
• Right to correct — request correction of inaccurate information
• Right to portability — receive a copy of your data in a portable format
• Right to opt out — opt out of the sale or sharing of your personal information for targeted advertising
• Managing communications — unsubscribe from promotional emails at any time using the unsubscribe link

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@ashvord.com.

International transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Complaints

If you have complaints about how we process your personal information, contact us at hello@ashvord.com. If you reside in the EEA, you may also lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available at edpb.europa.eu.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact

For questions about this Privacy Policy or to exercise your rights:

• Email: hello@ashvord.com
• Response time: within 24 hours on business days
• Company: MB Lapurify, Ramunių g. 27-1, Zujūnai, 14163, Lithuania, EU

For the purpose of applicable data protection laws, MB Lapurify is the data controller of your personal information.